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DEFECTS/EXCHANGES

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This page covers all items purchased directly from our store, or any of our Reverb, Ebay, Etsy, etc storefronts:

Have you just received a pedal which does not appear to be functioning correctly? Damaged in shipping or any issues?

CLICK HERE to describe the issue directly to our tech staff, or use the form below to quickly and easily request a replacement unit.
Your replacement will come with a prepaid return envelope to return the problematic unit, just drop it back in the mail to us at your convenience!

Would you prefer store credit? Just
CLICK HERE to send a message to sales staff, they'll take care of you ASAP. 
If you would just prefer to return, we understand, 
to process a return please CLICK HERE

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Exchange Request

FREE USA SHIPPING on orders over $50!
($4.95 fee otherwise - orders ship via UPS Surepost)

BIG MUFF and the Big Muff designs are trademarks of Electro-Harmonix/New Sensor Corp. • RAT is a trademark of RAPCO INTERNATIONAL, INC • TUBE SCREAMER is a trademark of Hoshino Gakki Co., Ltd
VOODOO LAB is a trademark of Digital Music Corp • ORANGE SQUEEZER and GREEN RINGER are trademarks of Dan Armstrong/AMPEG • MAESTRO is a trademark of the Gibson Guitar Corp.
Ram's Head, Civil War and Green Russian are trademarks of Stomp Under Foot 

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