Items in original condition (excluding clothing) may be returned within 14 days of original purchase (or final ship date of pre-order items).
Customer is responsible for return shipping costs.
To process a return please CLICK HERE
WARRANTY REPAIRS: Issues with a pedal outside the 14 day return window?
Our 5 year warranty covers all repairs, parts, labor and return shipping. (Customer pays for shipping to us)
Please CLICK HERE for warranty service
DEFECTS: Problems with a brand new pedal you have just purchased, whether from our direct store, Ebay, Reverb or elsewhere?
please CLICK HERE to request an exchange, tech help, return or credit
SALES & TECH HELP
The Returns and Warranty links above should automate any payment related issues, please check there first!
Our general contact info is firstname.lastname@example.org - we have all-hands-on-deck doing pedal production full time so please forgive us on general inquiries. We try to respond to messages same day but please be patient: all hands are currently soldering! Check our FAQ page for all available info, and if you want to know which models will be in the lineup this year, just give us a follow on Instagram. That's where we announce the new stuff!
CONNECT WITH US
Chicago Stompworks - handbuilt, boutique guiltar pedals